Small Business Services

Preferred Solutions’ Small Business Services Group is a unique part of our Managed IT Services Practice, specifically designed to serve the needs of small and mid-sized businesses.  This Group employs a dedicated team of computer and network technicians who provide diverse, on-demand services to businesses and offices not large enough to require their own full-time technical staff.  All services are provided and billed on a non-contract basis.

Services Include:
● PC/server troubleshooting and problem resolution
● Hardware/software installation and support
● Network design, documentation, and support
● Back-up and disaster recovery planning
● Virus and spyware removal
● VPN, remote access, and remote management service
● Website design
● Software and technical training, consulting, and project
   management
Our Commitment:

● We will provide a technician who is dedicated to your unique business operations
● We will return your calls within ONE HOUR OR LESS, within normal business hours
● We will provide same-day service wherever possible, but no later than next business day

Our Rates:

● Hourly support rate: very competitive
● One hour minimum onsite charge
● All services are on-demand, with no monthly service fees

The Preferred Solutions small business support model was designed to solve the common problems that small businesses face with independent IT support companies. We listened to small business owners, and this is a sample of what they had to say:

Problem: “Our last IT guy would take 3 or more days sometimes to even answer our calls”.

Preferred Solutions: We will return your calls during normal business hours in one hour or less. Our technicians will provide same day service whenever possible, but no later than the next business day.
Problem: “Our network guy doesn’t communicate well. We get frustrated because we don’t understand the technical terms that he’s using”.

Preferred Solutions: Our network technicians are selected for their technical abilities and their communication skills. We think it’s important to put the problems and the resolutions into words that a user or business owner can comprehend.